SHIPPING & DELIVERY

UK DELIVERY

When express delivery is selected orders will be sent via Royal Mail on a Tracked 24 service. Please note, orders placed by 1pm Monday-Friday will be dispatched the same day (excluding bank or public holidays) if placed after they will be dispatched on the next working day. For orders placed from 1pm Friday - Sunday they will be dispatched on the following Monday. This service may require a signature upon delivery and is available for UK mainland addresses only.

We use Royal Mail and UPS for most of our shipments, however on occasion we may use another courier. If you have been supplied with a tracking number, please visit the relevant couriers website to track your order. 

We aim to process orders within 2 working days, If you need your order urgently just let us know and we will try our best to accommodate and we encourage you to use the express delivery option.

If you have not received your parcel within 14 days of receiving your despatch email, please do get in touch so we can investigate the issue further for you. 

INTERNATIONAL DELIVERY

We use UPS for most of our international shipments and they will require a signature on delivery. Most services are fully trackable, so once we have supplied you with a tracking number please go to the relevant couriers website to track your order further.

Victoria and Me cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.